RD Associates has a wealth of practical experience in providing business solutions to help the Sales and Marketing (and in some cases Support/Help Desk as well) functions within small and medium sized businesses across all sectors of industry and commerce.
Specialising in CRM systems and sales and marketing support since 1994, RD Associates are a leading service provider and the ideal partner for your business.
The sales and marketing solutions weoffer cover a wide range of functionality,and the key to implementing the rightsystem, is to make sure it is the rightsystem for your business and yourproblems.
In order to do this, we start by findingout what areas you want to improve, and what you want out of a CRM system.
RD Associates take the approach of first listening to you, finding out about your business and the issues surrounding it.
Only then will we discuss how we can help improve these areas,
by implementing what is generally known as a CRM solution – the definition varies – contact management, customer relationship management – but the aim is always the same.
Wecanhelp you improve your business
As fully accredited solutions partners
for ACT! by Sage, GoldMine, Commence
and QuoteWerks we have the knowledge
and experience to guide you and your
business to find an effective CRM
solution which in turn enables you
to improve your sales and marketing.
So, what is Customer Relationship Management?
Customer Relationship Management can mean many different things to different people. In simple terms, it is a means of collecting information about your contacts (customers, leads, prospects, suppliers etc) in a structured system that allows the information to be shared and used by different people and departments within an organisation. It could be called your “company memory” This enables more people to be involved, in a structured way, which in turn increases the sales and marketing results of your business.