RD Associates has a wealth of practical experience in providing business solutions to help the Sales and Marketing (and in some cases Support/Help Desk as well) functions within small and medium sized businesses across all sectors of industry and commerce.
Specialising in CRM systems and sales and marketing support since 1994, RD Associates are a leading service provider and the ideal partner for your business.
The sales and marketing solutions we offer cover a wide range of functionality, and the key to implementing the right system, is to make sure it is the right system for your business and your problems.
In order to do this, we start by finding out what areas you want to improve, and what you want out of a CRM system.
RD Associates take the approach of first listening to you, finding out about your business and the issues surrounding it.
Only then will we discuss how we can help improve these areas,
by implementing what is generally known as a CRM solution – the definition varies – contact management, customer relationship management – but the aim is always the same.
We can help you improve your business
relationships.
As fully accredited solutions partners
for ACT! by Sage, GoldMine, Commence
and QuoteWerks we have the knowledge
and experience to guide you and your
business to find an effective CRM
solution which in turn enables you
to improve your sales and marketing.
So, what is Customer Relationship Management?
Customer Relationship Management can mean many different things to different people. In simple terms, it is a means of collecting information about your contacts (customers, leads, prospects, suppliers etc) in a structured system that allows the information to be shared and used by different people and departments within an organisation. It could be called your “company memory” This enables more people to be involved, in a structured way, which in turn increases the sales and marketing results of your business.
RD Associates - Your Business Improvement Partner
For more information on how RD Associates
can help transform your business processes
to complete our short contact form.
Consider the following – which of these are affecting your business?
Inability to see an overall sales pipeline
No idea of effectiveness of marketing campaigns
Leads not followed up
No one knows what anyone else is doing
Multiple staff contacting the same client – and not knowing about the other
Poor diary management
No overall reporting method
Data held in individual diaries / calendars / paper records / spreadsheets
Remote workers not having access to centrally held information
There are probably others that you can think of that are specific to your business. Call us on 01234 756011 to discuss your requirements for complete our enquiry form.
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