Providing business solutions for SME’s
RD Associates has a wealth of practical experience in providing business solutions to help the Sales and Marketing (and in some cases Support/Help Desk as well) functions within small and medium sized businesses across all sectors of industry and commerce.
The solutions we offer cover a wide range functionality, and the key to implementing the right system, is to make sure it is the right system for your business and your problems.
In order to do this, we start by finding out what areas you want to improve, and what you want out of a system.
Consider the following – which of these are afffecting your business?
- Inability to see an overall sales pipeline
- No idea of effectiveness of marketing campaigns
- Leads not followed up
- No one knows what anyone else is doing
- Multiple staff contacting the same client – and not knowing about the other
- Poor diary management
- No overall reporting method
- Data held in individual diaries / calendars / paper records / spreadsheets
- Remote workers not having access to centrally held information
There are probably others that affect you as well.
RD Associates take the approach of first listening to you, finding out about your business and the issues surrounding it. Only then will we discuss how we can help improve these areas, by implementing what is generally known as a CRM solution – the definition varies – contact management, customer relationship management – but the aim is always the same. We can help you improve your business relationships.
As fully accredited solutions partners for ACT! by Sage, GoldMine, Commence and QuoteWerks we have the knowledge and experience to guide you and your business to find an effective CRM solution.
So, what is Customer Relationship Management?
Customer Relationship Management can mean many different things to different people. In simple terms, it is a means of collecting information about your contacts (customers, leads, prospects, suppliers etc) in a structured system that allows the information to be shared and used by different people and departments within an organisation. It could be called your “company memory” Click here to sign up to receive our CRM related News and Tips.
A truly professional and well conducted company inspiring great confidence and trust in the system and support – many thanks
A Evreipides Managing Director, MF Oils Poole
