About RD Associates (MK) Ltd
RD Associates was
established in 1994 and is a specialist in providing
and implementing Customer Relationship Management
solutions. Based at the Innovation Centre in
Cranfield, near Milton Keynes RD Associates is
conveniently located close to the M1 J13 and J14,
and provides easy access from the surrounding areas.
The company has a
wealth of practical experience in providing total
solutions for small and medium sized businesses
across all sectors of industry and commerce. We also
provide a comprehensive range of products
and services to meet the business requirements of
our clients.
As fully accredited solutions partners for Sage MME,
ACT! by Sage, GoldMine, Commence and
QuoteWerks we have the experience to guide you and
your business in finding the right solution for your
requirements.
The key to a successful CRM project is keeping it
simple. The key to keeping it simple and reaching
your goals is to plan from the beginning, set the
expectations and ensure that all involved parties
are aware of their role in the overall project.
This is where working with a company like RD
Associates brings real benefits.
Total Solution Providers
§
Requirements Analysis
§
Customisation
§
Data Migration & Cleaning
§
Implementation
§
Training
§
Support
Our Commitment to YOU
Any investment in CRM
is important to your business. We will define the
project “up front” and the terms of reference.
Providing these do not change, we will ensure that
the project is brought in on time and on budget. If
we underestimate the complexity, we will absorb
this.
Training is a key
investment in terms of ensuring that the system is
used correctly and consistently. We will work with
you and your staff to recommend and deliver the most
appropriate training plan.
Where multiple
suppliers are involved (integration with other
systems, telephony, IT infrastructure etc) and there
is ambiguity as to who has responsibility for
issues, we will liaise with all parties until any
issue is resolved, and will keep you involved at all
times.
How RD Associates can help you
RD Associates have
many years of experience over a number of different
solutions and differing business requirements. We
will work with you to review your business
requirement and then implement the most appropriate
solution.
Prototyping the system as it is developed, with
review sessions to ensure it meets your requirements
ensures there are no “surprises” when then the
system is installed.
We will help you identify key areas of the business
process that can be monitored and measured –
customers not being contacted, sales conversion
rates, new lead management etc.
We understand that any investment in CRM is a
significant undertaking for your company. Our
mission is to identify and manage the risk so that
you can have the confidence that your implementation
will meet its objectives and deliver results as
quickly as possible.
Contact us now to find
out how we can help your business.
What some of our customers have said …
“With RD Associates we have always experienced an
exceedingly good relationship and they have given us
a very high level of support at all hours. When we
expanded GoldMine to Germany, France and Denmark
they continued to give excellent service and advice.
Thanks to RD Associates, GoldMine was the first ever
IT project that MWG delivered on time and within
budget.”
“A truly professional and well conducted company
installing great confidence and trust in the system
and support - many thanks"
and about our training courses …
“All my questions were answered and information was
clear, understandable and set at a good pace.
Thanks.”
“Good trainer-Practical & Informal course”
(Business Development Manager)
“Tutor Excellent, made subject interesting”
(HR Investor)
“I thought the course was very well structured and perfect
for the beginner.”
