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Customer Relationship Management

Latest News

RDA Charity of the Year - supporting HAD - click on the icon for information

Summer 2008 Newsletter - see FAQ's to download pdf version.

QuoteWerks - seminar and webinars now available - see Events.

Feb 08 Details Plus 2 released

Course Schedule

Newsletters

Newsletters and case studies are now on the FAQ page.

CRM Products

One size does not fit all !

Recognising that one size does not fit all, RD Associates are accredited solutions providers for a variety of CRM solutions and add-in products. We are able to recommend the most appropriate solution depending on your business requirements.

A brief summary of the main CRM solutions is given below - for more information use the buttons on the left.

GoldMine® Standard Edition
GoldMine Standard Edition is no longer available for purchase. If you currently use GoldMine Standard Edition (dBase) and require additional licences or upgrade, please take a look at Premium Edition.

GoldMine® Premium Edition

Since it's release in April 2007 GoldMine Premium Edition (GMPE) has been well adopted in the market by new customers, and existing GoldMine customers have upgraded with enthusiasm.

GMPE product improvements include:

	Support for Microsoft Vista and Microsoft Office 2007
	Modern look and feel makes GoldMine Premium Edition easier to learn and use
	NEW Customer Support module improves customer satisfaction
	Eliminates four quadrants and gives you more flexibility for customer fields on the contact screens
	New search centre enables users to find contacts quicker
	Additional filtering on tabs and activities helps users sort key items more effectively
	Comprehensive business reporting and analysis
	Complete CRM customer lifecycle management!

GoldMine® Corporate Edition

Want a single view of the customer? Award-winning GoldMine® Corporate Edition™ software offers mainstream businesses a full-featured, affordable solution to manage prospect and customer relationships -- blending sales force automation with powerful contact management for rapid results. Integrated with HEAT® Service & Support™ software, GoldMine Corporate Edition creates a full customer relationship management (CRM) suite.

Sage 50 ACT! 2008 / Sage 50 ACT! 2008 Premium
ACT! and ACT! Premium for Workgroups/Web connect your people, processes and technology to delivery the highest levels of customer service to your customers. ACT! enables your business to target new prospects, generate leads, convert leads to sales and improve customer relations.

ACT! is suitable for small teams of up to 10 users managing up to 50,000 records, whereas ACT! Premium will easily handle up to 100+ users and in excess of 100,000 records. ACT! Premium is available for Workgroups or Web access.

Sage CRM MME / SageCRM.com

Sage CRM MME is an easy to use, fast to deploy, feature rich, low cost of ownership CRM solution, designed to introduce the real benefits of CRM to middle sized companies. Sage CRM MME aggregates individual and group efforts across sales, marketing and support teams, making people and companies more efficient at their roles. It links all departments to a single system that is deployed across an Internet architecture that inherently provides efficiencies in terms of deployment, maintenance and access.

Sage CRM MME allows for the pooling of all transactions and communication history into a single screen, giving you a 360 degree view of your customer.

Commence

RD Associates have been installing and supporting clients using Commence since 1994 and have clients using Commence databases for a variety of applications.

Commence has all the essential basics; tracking appointments, storing contacts and listing to-do items, but then goes a few steps further by letting you track projects and billable hours, listing the companies with which you do business, and enabling you to write freeform text notes on any subject. Add to that it's mail-merge capabilities, and once you have it, you'll wonder how you ever lived without it!

QuoteWerks 4.0

QuoteWerks enables you to produce presentation quality quotes fast and accurately, link to other databases to pull in contact details, build the list of products and services from a comprehensive product database. Produce the quote supported with cover and product information sheets - all within minutes.