GoldMine Premium Edition 8.5

GoldMine Premium Edition 8.5 released in July 2009 is the latest incarnation of FrontRange’s popular GoldMine CRM product.

GoldMine Premium Edition supports your sales, marketing and customer service business needs through powerful customer relationship management features, including relationship management, marketing automation, sales force automation, and customer service and support administration. The key benefits of investing in GoldMine Premium Edition include . . . 

• Reduce Costs

• Improve Efficiency

• Increase Revenue

• Enhance Productivity

• Improved Customer Satisfaction

• Better Management Oversight

GoldMine Premium Edition’s key features are . . .

Relationship Management

• GoldMine Premium Edition consolidates customer information in one convenient location, which enables sales, service and marketing teams to view consistent data and similar facts across all facets of the organisation

• Contact list views include preview panes for quick navigation to detailed information of any contact.  Contact record tabs can be reordered per user specific requirements and more can be displayed on the screen for added information

• Gain a holistic view of any customer maintained in GoldMine to effectively communicate with the entire client base

• Daily Activity Management features enable all users to manage day to day tasks and email conversations

• Activity List preview pane visually displays open and closed activities, email communications and more

• Quickly schedule calls, appointments, and to-do’s for any contact with the click of a button

• Calendar views provide insight into each user’s daily, weekly and monthly activities. Group calendars enable managers to view subordinates calendar information

Sales Management / Opportunity Management

• GoldMine helps sales agents and sales manager maintain a consistent selling process with visible results

• Assists account representatives in determining which markets they sell most effectively, which competitors they have a higher chance of winning against, and what sales activities and tactics can help shorten the sales cycle

• Quickly create Projects based off of opportunity information.  GoldMine allows you to track detailed information about the clients, project status, source, and time frame of any project

• Forecast features allow managers to view each opportunity in the system and enable all levels of management understand the big picture, to help keep sales cycles on track

• Administer forecast pipelines in real-time for the greatest revenue impact

  
Marketing Automation and  Campaign Management

• Improve marketing effectiveness and target the right contacts for each campaign by using intuitive campaign creation features in GoldMine

• Better understand your customer targets and marketing activities

• Campaign wizard helps lists contacts which qualify for specific campaigns, automatically generate each user’s activities and helps marketing managers create and initiate email campaigns

• Automated process helps automate common business tasks such as sending emails, updating lead information, or scheduling lead activities

• Track sales for closed loop reporting and campaign effectiveness

 Customer Support and  Case Management

• Customer Service and Support functionality enables tracking, resolution and reporting of service requests resulting in improved client satisfaction and better customer retention

• Customer service centre permits all support agents to accept incoming service requests, be alerted with upcoming and urgent cases, and share client information across support teams

• Places important client information in the hands of your service agents so they can resolve service request quickly and accurately

• GoldMine users can leverage powerful Knowledge Base features to help analyze and resolve customer service issues

Data sheets

For those familiar with earlier  versions of GoldMine Premium Edition, the key features of the 8.5 release are . . .

• Universal Search: provides an easy searching mechanism into GoldMine data through a single search box. With Universal Search users may quickly search for information stored throughout the application, including emails, linked documents, and notes

• Preview Panes: enables a quick view into activities, emails, details and linked document information

• User Interface improvements: Opportunity & Project Manager user interfaces have been redesigned for better usability and easier access to data

• Unattended Installations: GoldMine administrators can enable an unattended install so users do not have to intervene, thus removing version lock issues and helping free up administration time.

• Automatic Upgrades: automatically upgrades GMPE to the latest version release for further administrative cost savings

• Data Management: additional configurable fields are available, and a new lookup list validation feature enables a fields look-up list values to expose specific data based on the value of another field

• Security and Permission Rights: new security rights and system settings allow for more granular data access and restrictions and easier system administration