Support Arrangements

Help is available when you need it with RD Associates flexible Support Block and ad-hoc schemes.  Both allows you to access our specialist resources for web based and telephone support, site visits, as well as funding additional training courses and licence purchases.

Support Block

The support block scheme is based on purchasing a block of time from RD Associates, and as services and products are used they are charged to the support block.  Statements are available detailing who in your organisation used what products and services when. 

Ad-Hoc Support

Ad-hoc support is provided at a cost of £1.75 per minute – this is the charge per minute of the time we are actually working on your issue.  We charge for the actual time we are working on your issue, not the elapsed time if for example we need to monitor something running.  All you need to do is phone a standard rate phone number.

The first time you use this service you will be asked to sign a document confirming the agreement, then you can use the service as and when you need it.  If you want to restrict the use to certain members of staff from your organisation, just let us know and we will record this for future reference.

If you want to be prepared, ask to sign up now – no charges are incurred until you use the service for the first time.  No set up charges.