Training Services
The success of any system depends on how well users understand it; therefore effective training is an essential, this is even more significant for CRM systems which typically have a large population of users, who work in different functional areas with some working away from the office.
RD Associates offer a range of specialised courses, run by experienced trainers at our offices in Cranfield, Bedfordshire, or at your site. We also offer short web-based tutorials on specific topics. All course delegates are provided with a course manual, and courses are designed to give hands-on experience rather than just theory with each delegate having their own laptop for the duration of the course.
Customised Training
RD Associates are able to provide a complete tailoring service to adapt any of our standard courses or develop bespoke courses to meet the specific requirements of our clients. There are two types of tailoring:
Firstly we are able to offer a 'pick & mix' course based on selecting the most relevant topics for your staff, based on their previous experience and your use of the system. Alternatively, we are able to take a copy of your database and completely customise the course materials to cover your implementation of the system and any specific business processes that you would like included.
What our customers say …
“All my questions were answered and information was clear, understandable and set at a good pace. Thanks.”
“Good trainer-Practical & Informal course” (Business Development Manager)
“Tutor Excellent, made subject interesting” (HR Investor)
“I thought the course was very well structured and perfect for the beginner.”
Training image from freedigitalphotos - renjith krishnan
GoldMine Training
With over 12 years experience of GoldMine training, we are able to provide you with training on any version from version 4 Standard Edition, through to Premium (9.0) and Corporate editions.
We also run courses and workshops on many add-in products such as Details Plus and MasterMine. Courses are either 1 or 1/2 day in length, and can be run either at our offices in Cranfield or on your site.
RD Associates also offer full training programmes for Sage ACT! 2012 and QuoteWerks.
Consultancy
If you already have some experience, need refresher training or just some specific topics, we are able to provide consultancy services on a one-to-one basis to meet your needs. Please contact us to discuss your requirements.
RD Associates - Your Business Improvement Partner
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